Last updated: August 18, 2026

This page explains where, when and how EveryDayCollective sends your order. Please read it together with our Refund & Returns Policy.

Where we deliver. We ship within the United States only, including Alaska and Hawaii. We do not currently deliver to addresses outside the US. If you are abroad and want a particular pair, write to us before ordering and we’ll tell you honestly whether we can help.

Handling time. Orders are picked and packed Monday to Friday, excluding US public holidays. Pairs held in stock are dispatched within 1–2 business days; during unusually busy periods this may stretch slightly, and we’ll say so on the site if it does. You’ll receive a confirmation email when you order and a second email with tracking once the parcel is collected.

What shipping costs. Standard delivery is free on orders over $149 within the contiguous United States. Below that threshold, a flat rate is displayed in the cart and at checkout before you pay — there are no charges added afterwards. Rates for Alaska and Hawaii are calculated at checkout based on the destination.

How long delivery takes. After dispatch, standard delivery generally takes 3–7 business days depending on where you are and which carrier is used. These timings are estimates rather than guarantees, and weather, carrier backlogs and events beyond our control can affect them.

Tracking. Your tracking number arrives by email once the label is scanned. Tracking can take up to a full business day to start updating. If several days pass with no movement, get in touch and we’ll open an enquiry with the carrier.

Getting the address right. Please double-check your delivery details before paying. We can’t accept responsibility for parcels delayed or returned because an address was incomplete or incorrect, and reshipping in those cases may attract a further charge.

PO boxes and delivery preferences. Most footwear orders can be delivered to a PO box, but some carriers won’t. If you’re using one, mention it when you order and we’ll confirm.

Lost or damaged parcels. If your order doesn’t arrive, or arrives damaged, contact us within 7 days of the expected or actual delivery date. Send your order number and, for damage, photographs of the box and the shoes. We’ll work with the carrier to sort it out and make sure you aren’t left out of pocket.

Questions. Anything about delivery timing, tracking or carriers — just ask, and we’ll give you a straight answer.

Contact. EveryDayCollective, 522 W Spring St, Frackville, PA 17931, United States. Email: support@everydaycollective.online. Phone: 570-205-8715.