Last updated: August 18, 2026

Shoes are difficult to buy without trying on, so we allow a generous window. This page explains how returns, refunds, exchanges and guarantee claims work at EveryDayCollective.

45 days to decide. You may return most footwear within 45 days of delivery for a refund. The shoes need to be unworn, in the condition you received them, in their original box with any inserts, dust bags and paperwork, and accompanied by proof of purchase. Trying a pair on indoors over a clean floor is expected; outsole scuffing, creasing or wear marks mean the pair is no longer returnable.

Items we can’t take back. Clearance and final-sale pairs are sold as-is, gift cards are non-refundable, and any additional exclusion is stated on the relevant product page before you buy.

Starting a return. Email support@everydaycollective.online with your order number and what went wrong, before posting anything. We’ll reply with the return address and step-by-step instructions. Parcels sent back without prior authorisation may be refused.

Who pays return postage. Where the return is simply a change of mind or a sizing issue, return postage is yours to cover. Where the fault is ours — wrong item, defect, damage in transit — we cover it. Please always use a trackable service; we cannot take responsibility for parcels that never arrive.

Refunds. Once your return reaches us and passes inspection, we email you to confirm. Approved refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank’s processing time. Original outbound shipping charges are not refunded except where the return is our fault.

Exchanges. The quickest route to a different size is to return the first pair for a refund and place a fresh order, so the size you want isn’t sold in the meantime.

The 12-month craftsmanship guarantee. For twelve months from delivery, we stand behind the construction of the footwear we sell: stitching that fails, soles that separate, or hardware that breaks under normal use. It does not extend to ordinary wear — outsole abrasion, leather creasing, scuffing — or to damage caused by misuse, alteration or improper care. Send us your order number and clear photographs and we’ll assess it.

Damaged, defective or wrong on arrival. Tell us within 7 days of delivery, with your order number and photographs. We will arrange a replacement or a refund at no cost to you, including the return postage.

A refund that hasn’t landed. If more than 10 business days have passed since we confirmed approval, check with your bank or card issuer first, then come back to us and we’ll help trace it.

Contact. EveryDayCollective, 522 W Spring St, Frackville, PA 17931, United States. Email: support@everydaycollective.online. Phone: 570-205-8715.